Welcome to Lumora Tech. These Terms and Conditions ("Terms", "Agreement") govern your access to and use of the Lumora Tech website, client portals, design deliverables, software code, and professional agency services operated by Lumora Tech ("we", "us", or "our").
By accessing our website, entering into a service agreement, submitting a contact inquiry, or subscribing to our service plans, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you are entering into this Agreement on behalf of a company, organization, or other legal entity, you represent and warrant that you have full legal authority to bind such entity.
Important Notice: If you do not agree to all terms and conditions set forth herein, you must refrain from using our website and commissioning our digital services.
Lumora Tech is a premier creative digital agency and technology solutions company providing full-cycle digital transformation. Our core service domains include, but are not limited to:
- Web Design & Development: Bespoke web applications, responsive websites, custom CMS integrations, Framer builds, and high-performance frontend and backend engineering.
- UI/UX Design: User experience research, interactive wireframing, high-fidelity Figma prototypes, design systems, and digital product interfaces.
- Mobile Application Development: Native iOS and Android development, cross-platform mobile solutions, and API architecture.
- Branding & Corporate Identity: Brand discovery, logo identity systems, brand guidelines, typography, and creative collateral.
- Digital Marketing & SEO: Search engine optimization (SEO), performance marketing, social media campaigns, analytics auditing, and audience growth strategy.
- Cloud & Cybersecurity Services: Server architecture, cloud migrations, security audits, database hardening, and continuous monitoring.
Each engagement is formally defined through an approved Statement of Work (SOW), proposal, or active subscription plan outlining specific milestones, deliverables, and expectations.
All custom agency projects are executed strictly according to the scope detailed in the signed project proposal or SOW. Any additional features, revisions outside the agreed allowance, or alterations to project direction requested during development constitute a Change Order.
Upon receipt of a change request, Lumora Tech will provide a written quote detailing the additional fees and timeline adjustments required. We will not begin work on change requests until the client approves the revised scope in writing.
The successful delivery of any creative and software project depends on proactive collaboration. The client agrees to:
- Provide timely access to necessary assets, content, brand guidelines, domain DNS records, hosting servers, or third-party API keys.
- Designate a primary contact authorized to make decisions and provide milestone approvals.
- Ensure all client-provided text, imagery, trademarks, videos, and fonts are legally licensed and do not infringe upon any third-party intellectual property or copyright laws.
- Deliver feedback within the agreed review windows (standard 5-10 business days) to prevent project timeline delays.
We respect your intellectual property and clearly outline ownership boundaries:
- Client Deliverables: Upon full and final payment of all invoices associated with a project, Lumora Tech assigns and transfers all rights, title, and interest in the custom code, visual designs, and finalized deliverables to the client.
- Agency Tools & Proprietary Frameworks: Lumora Tech retains all ownership of pre-existing intellectual property, reusable libraries, development starter kits, algorithms, and boilerplate frameworks developed independently of the client project. The client is granted a perpetual, non-exclusive, royalty-free license to use such background code incorporated into their deliverables.
- Portfolio Display Rights: Unless otherwise agreed in a separate signed Non-Disclosure Agreement (NDA), Lumora Tech reserves the right to display the completed designs, website links, and case studies in its agency portfolio, awards competitions, and promotional marketing channels.
Fees for Lumora Tech services may be structured as fixed-price project contracts, milestone billing, or recurring monthly/yearly retainer plans (e.g. Starter, Growth, Premium tiers).
- Milestone Deposits: Bespoke development projects typically require an initial non-refundable upfront deposit (e.g., 50%) prior to project kickoff, with remaining milestones billed against design approval and final pre-launch staging.
- Subscription Retainers: Recurring maintenance or retainer plans are billed in advance at the start of each monthly or annual billing cycle. Unused support hours do not roll over across billing cycles unless agreed in writing.
- Payment Invoicing: Standard payment terms are net 14 days from invoice date. Accepted payment methods include bank wire transfer, credit card, and authorized digital gateways.
- Late Payments: Invoices overdue by more than 14 calendar days may incur a late fee of 1.5% per month (or the maximum allowed by law). Lumora Tech reserves the right to pause ongoing development or withhold deployment until outstanding invoices are settled.
Design and development phases include defined revision rounds specified in your proposal (standard 2 rounds per major milestone). Revisions must align with the approved creative brief and wireframes.
Prior to public launch, Lumora Tech will deploy the project to a secure staging environment for User Acceptance Testing (UAT). The client has 10 business days to test and report reproducible technical bugs. If no written feedback is received within this period, the deliverables shall be deemed accepted.
Both parties agree that any confidential information exchanged during the discovery, planning, and execution phases—including trade secrets, business strategies, technical designs, user databases, and financial figures—shall be held in strict confidence. Neither party shall disclose such confidential information to third parties without prior written consent, except as required by law.
Modern websites and applications often rely on third-party services (such as cloud hosting providers, payment gateways, analytics tools, CRM systems, and external APIs).
While Lumora Tech ensures professional implementation following industry best practices, we cannot guarantee the uptime, ongoing stability, or policy changes of external platforms (e.g., AWS, Google Cloud, Stripe, OpenAI, Meta). The client is responsible for paying third-party subscription or licensing fees associated with their accounts.
Post-Launch Warranty: Lumora Tech provides a 30-day post-launch warranty period during which we will fix any critical reproducible bugs or functional defects in our custom code free of charge, provided no third party or client has altered the code.
Disclaimer: Except as expressly stated in a signed agreement, our services are provided on an "as is" and "as available" basis. We do not guarantee specific business metrics, sales conversions, or organic search engine ranking positions, as these are subject to external market conditions and search engine algorithm updates.
To the maximum extent permitted by applicable law, neither Lumora Tech nor its directors, employees, or partners shall be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, business interruption, or system failure arising out of or related to our services.
In all events, our aggregate liability for any claims arising out of this Agreement shall not exceed the total fees paid by the client to Lumora Tech under the specific statement of work in the six (6) months preceding the event giving rise to liability.
Either party may terminate an ongoing retainer agreement by providing thirty (30) days written notice via email. For fixed-scope projects, either party may terminate if the other party breaches a material obligation and fails to remedy the breach within fifteen (15) days of written notice.
In the event of early termination, the client shall pay for all billable hours completed and milestone work performed up to the termination effective date. All completed non-infringing assets paid for in full will be transferred to the client.
If you have questions, notices, or require formal clarification regarding these Terms and Conditions, please contact our legal and client operations team:
We will acknowledge and respond to all formal inquiries in writing within five (5) business days.
